Nancy is an experienced manager and trainer who worked in the banking industry for over 20 years before joining MaST in 2007. Nancy works with individuals and teams to help them develop and improve:
- Personal and interpersonal skills
- Leadership skills
- Performance Management
- Customer service
- Selling skills
- Business writing
- Training competencies
Nancy is accredited with the Botswana Qualifications Authority.
Among her many achievements she has received professional training and certification in:
- Training of Trainers by Quality Skills & Frameworks – qualification for BOTA Trainer Accreditation
- Barclays Regional Instructors Course – the first training she received as a trainer in Barclays Bank of Botswana in 1989
- The Performance Management System by Hay Management Consultants and on the Barclays Africa version of the system called ‘Managing Performance’
- Assessed and selected as one of Barclays Africa Facilitators, PM STARS (Performance Management STARS).
- Trained as a PM STAR in UK and further training in Johannesburg, RSA.
- Thomas International assessment tools
- Team Leadership
- Executive Leadership course.
- Unlocking Sales Potential – a specialised sales training programme using aspects of Neuro-Linguistic Programming (NLP)
- Business Writing skills
Nancy has helped develop people in a wide variety of organisations, among them:
- ACHAP: Performance Management for the management staff
- Baobab School: Team Building
- Barclays Bank of Botswana Ltd: Sales and Negotiation Skills
- Botswana College of Engineering Technology: Management training
- Botswana Craft: Management training and Customer Service for managers and staff
- Botswana Life: Management training for managers and supervisors
- Botswana Power Corporation: Team Building and Train The Trainer
- Crescent School: Management training for Senior Management and Admin staff
- Ministry of Trade and Industry: Team Building for the Ministry management staff
- National Food Technology Research Centre: Leadership & Management skills and Team Effectiveness
- Regent Life Insurance: Management training for the management staff